Question 1

What is CitedAI?

Accepted Answer

CitedAI is an AI brand intelligence platform built by AmbitX.ai that tracks what major language models — ChatGPT, Claude and Gemini — say about your brand. Every scan records mentions, recommendations, share of voice, and sentiment. CitedAI is based in Johannesburg, South Africa and serves marketing teams, brand managers, and agencies.

Question 2

How does AI share of voice tracking work?

Accepted Answer

CitedAI sends industry-relevant queries to multiple LLMs and analyses which brands get mentioned, how often, in what position, and with what sentiment. This produces a Share of Voice percentage showing your brand's visibility relative to competitors across each AI model.

Question 3

Which AI models does CitedAI track?

Accepted Answer

CitedAI queries three engines through their official APIs: OpenAI (the GPT models behind ChatGPT), Anthropic Claude and Google Gemini. OpenAI answers are generated with live web search, which is where source citations come from; Claude and Gemini answer without a live search.

Question 4

Who is CitedAI for?

Accepted Answer

CitedAI is built for marketing teams, brand managers, and agencies in South Africa who want to understand and influence how AI models represent their brands to consumers.

Question 5

What is AI brand monitoring?

Accepted Answer

AI brand monitoring is the practice of tracking how large language models like ChatGPT, Claude, and Gemini mention, recommend, or describe your brand when users ask questions. Unlike traditional media monitoring, AI brand monitoring focuses on LLM outputs — which increasingly influence consumer decisions. CitedAI is an AI brand monitoring platform built for the South African market.

Question 6

Why does AI share of voice matter?

Accepted Answer

When consumers ask AI assistants for product recommendations, the brands that get mentioned first and most often win. AI share of voice measures your brand's visibility in these AI-generated recommendations relative to competitors. As AI adoption grows, this metric becomes as important as traditional search rankings.

Question 7

Can I track what ChatGPT says about my brand?

Accepted Answer

Yes. CitedAI puts your industry-specific questions to OpenAI's GPT models, the family behind ChatGPT, with web search on, and tracks every mention of your brand — including position, sentiment, and context. You can see how those answers recommend your brand compared to competitors.

Question 8

Is CitedAI available outside South Africa?

Accepted Answer

CitedAI is built by AmbitX.ai in Johannesburg and initially targets South African businesses. However, the platform works globally — you can track brand mentions in any market or language that the LLMs support.